Customer Service Charter

We invited you to have your say on the Draft Customer Service Charter, which outlines what you can expect from Council in terms of service delivery and how you can help us improve.

Thank you to everyone who shared their feedback and thoughts, supporting our progress to improving the way we deliver service to our community.

Customer Service Charter

Download

How we got here

We invited you to share your feedback and thoughts between 16 September and 15 October to help us finalise the Customer Service Charter.

How you got involved

What we heard

See our Community Engagement Snapshot here.

Timeline

Timeline item 1 - complete

Prepare draft

Council prepares a draft based on evidence and stakeholder input.
Timeline item 2 - complete

Public exhibition of draft

Pending Council endorsement, the draft is placed on public exhibition for 28 days, offering the community and stakeholders the opportunity to provide feedback.
Timeline item 3 - complete

Consideration of feedback

Any feedback received during the exhibition period is considered, and where required, the draft is updated accordingly.
Timeline item 4 - complete

Council adoption

Pending Council endorsement, adoption of the Strategy.

Who is listening

Claire Doble

Manager Communications, Engagement & Customer Serv

Berbel Franse

Community Engagement Officer

Reach out if you have questions or want to learn more about this project by emailing Council@Kiama.nsw.gov.au

Contact Us

Name	Kiama Council
Phone	(02) 4232 0444
Email	Council@Kiama.nsw.gov.au
Website	www.kiama.nsw.gov.au

Acknowledgement of Country

Kiama Municipal Council acknowledges the Wodi Wodi people on Dharawal country as the traditional custodians of the land on which our Municipality is located. We pay our respects to Elders past, present and future. We are committed to honouring Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to our community.